📦 Return & Replacement Policy - Almara Luxe 

 

At Almara Luxe , we strive to ensure you are delighted with your purchase. As we partner with Zambeel Dropshipping for fulfillment, our policy is focused on ensuring you receive the correct and undamaged product.

Please note: Our policy prioritizes replacements for product issues. We do not offer returns or refunds for "change of mind" purchases.

 

. Replacement Eligibility

 

You are eligible for a free replacement if you receive a product that is:

• Incorrect: The wrong item, size, or color was delivered.

• Faulty/Defective: The product is not working as intended.

• Damaged/Broken: The item arrived damaged in transit.

 

Timeframe for Request

All replacement requests must be initiated within 30 days of the delivery date.

 

Condition for Replacement

 

To be eligible for a replacement, the item must be:

• Unused and in the same condition that you received it.

• In its original packaging (including the original product box and all accessories).

• Accompanied by proof of purchase (order number).

• NOT due to "change of mind," which includes reasons like personal preference, deciding you no longer want the item, or finding a lower price elsewhere.

Non-Replaceable / Non-Refundable Items

 

Due to the nature of our business and supplier terms, the following items are non-replaceable and non-refundable unless they are proven to be defective upon arrival:

• Items marked as "Final Sale" or "Clearance."

• Perishable goods.

• Personalized or custom-made products.