Money back guarantee

🔁 Our Replacement Policy (Powered by Zambeel)

We are committed to delivering high-quality products. As our store operates in partnership with Zambeel for fulfillment, our policy is focused on ensuring you receive the correct, undamaged item every time.

We DO NOT offer refunds or returns for "change of mind" or general dissatisfaction.

1. Eligibility for FREE Replacement

You are eligible for a free replacement if the item you received falls into any of the following categories:

  • Damaged: The product arrived broken or physically damaged.

  • Defective: The product has a manufacturing defect or does not function as intended.

  • Incorrect Item: You received a different product, color, or size than what you ordered.

2. How to Request a Replacement

You must report the issue within [Number, e.g., 7] days of the delivery date.

  1. Contact Us: Send an email to [Your Store's Support Email] with the subject line: "Replacement Request - Order #[Your Order Number]".

  2. Provide Proof: Your email must include clear photographic or video evidence showing the damage, defect, or the incorrect item received. This is mandatory for the Zambeel fulfillment team to approve the replacement.

  3. Wait for Confirmation: Our team will review your request and the provided evidence. Once approved, we will immediately process the shipment of a new, identical item at no extra cost to you.

3. Important Limitations

  • No Refunds: As stated above, we cannot issue monetary refunds for change of mind, dislike of the product, or incorrect sizing chosen by the customer.

  • Return Requirement: In most cases, we will not require the damaged/defective product to be returned. However, we reserve the right to request a return in specific situations, and we will cover the return shipping costs if necessary.

  • Shipping & Handling: Shipping and handling charges are non-refundable.